Effective Date: February 12, 2025
This Privacy Policy explains how CoolCityMagnets (“we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you use our website and services. We’re committed to protecting your privacy.
1. What Information Do We Collect?
Information You Provide Directly:
Your name and contact information (e.g., email address, phone number).
Shipping and billing addresses.
Payment information (e.g., credit card details – Note: We don’t store full credit card numbers).
Your purchase history.
Your account login credentials (username and password).
Your communication preferences (e.g., whether you want to receive newsletters).
Information We Collect Automatically:
Your IP address.
Your browser type and operating system.
Information about your device (e.g., device type, operating system).
Information about your visit to our website, including pages viewed, time spent, and products you interacted with.
Your general geographic location (based on your IP address).
Cookies and similar technologies (see Section 7 for details).
2. How Do We Use Your Information?
Essential Uses:
To process and fulfill your orders.
To manage your account.
To provide customer service and support.
To send you important transactional emails (e.g., order confirmations, shipping updates).
To comply with our legal and contractual obligations.
Marketing and Communications (With Your Consent):
To send you newsletters and email updates.
To recommend products you might like.
To inform you about special offers and promotions.
To share style updates and relevant content.
To conduct market research and surveys.
3. Who Do We Share Your Information With?
We may share your information with the following trusted third parties:
Payment Processors: To securely process your payments (e.g., Stripe, PayPal).
Shipping Providers: To deliver your orders (e.g., DHL, FedEx, local postal services).
Marketing Service Providers: To help us send emails and manage our marketing campaigns.
Analytics Providers: To help us understand how people use our website (e.g., Google Analytics).
Legal Authorities: If required by law or legal process (e.g., court order, subpoena).
We do not sell your personal information to third parties.
4. How Do We Protect Your Information?
We take the security of your information seriously. We use a variety of security measures, including:
Encryption: We use SSL (Secure Sockets Layer) encryption to protect data transmitted between your browser and our website.
Secure Payment Processing: We use reputable payment processors that comply with industry security standards.
Regular Security Assessments: We regularly assess our security practices to identify and address potential vulnerabilities.
Limited Access: Only authorized personnel have access to your personal information.
Data Backup: We maintain secure backups of your data.
*Firewall protection
*Regular security updates
*Access controls.
*Data enctryption.
5. Your Privacy Rights
You have the following rights regarding your personal information:
Access: You can request a copy of the personal information we hold about you.
Correction: You can ask us to correct any inaccurate or incomplete information.
Deletion: You can request that we delete your personal information (subject to certain legal exceptions).
Withdraw Consent: You can withdraw your consent for marketing communications at any time.
Object to Processing: You can object to certain types of processing of your personal information.
Data Portability: You can request a copy of your data in a machine-readable format.
Lodge a Complaint: You can lodge a complaint with a data protection authority.
To exercise these rights, please contact us using the information in Section 13.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Remember your preferences (e.g., language, currency).
Analyze how people use our website.
Personalize content and advertising.
Improve your overall user experience.
Enable essential website functions.
You can manage your cookie preferences through your browser settings. You can usually choose to block or delete cookies, but this may affect your ability to use some features of our website.
7. International Data Transfers
Your information may be transferred to and processed in countries outside of your own, including:
To our cloud service providers (e.g., for data storage).
To our international shipping partners.
To our marketing platforms.
We ensure that all international data transfers comply with applicable data protection laws, including implementing appropriate safeguards (e.g., standard contractual clauses).
8. How Long Do We Keep Your Information?
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Here are some examples:
Active Accounts: We keep your account information for as long as your account is active.
Orders: We keep order information for 7 years to comply with legal and tax requirements.
Marketing Communications: We keep your marketing preferences until you withdraw your consent.
Analytics Data: We keep website usage data for 26 months.
9. Children’s Privacy
Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have accidentally collected information from a child under 16, please contact us immediately.
10. Your Marketing Choices
You have control over your marketing preferences:
Opt-Out of Newsletters: You can unsubscribe from our newsletters by clicking the “unsubscribe” link at the bottom of any email.
Modify Email Preferences: You can update your email preferences in your account settings.
Unsubscribe from All Marketing: You can contact us to request that we stop sending you all marketing communications.
Control Push Notifications: You can manage push notification settings on your mobile device.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make significant changes, we’ll notify you by:
Sending you an email.
Posting a notice on our website.
Providing a notification through our mobile app (if applicable).
12. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us:
Company: 深圳拇指客贸易有限公司 (Shenzhen Thumbgeek Trade Co., Ltd.)
Address: Room 615A, Floor 6, Building C2, Zhonghao Industrial City, Xiangjiaotang Community, Shenzhen, Guangdong 518129, China
深圳市龙岗区坂田街道象角塘社区中浩工业城C2栋六层615A
Email: [email protected]
13. Specific Regional Rights
European Users (GDPR): If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including the right to be forgotten, data portability, to withdraw consent, and to lodge a complaint with a supervisory authority.
California Residents (CCPA): If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, the right to opt-out of the sale of your personal information (which we don’t do), and the right to non-discrimination for exercising your CCPA rights.
14. Third Party Links
Our website may contain links to other websites that we are not repsonsible for. We encourage you to check the privacy policies of those websites.
15. Business Transfers
If our business merges, is sold, or aquired by another company, your data may be transfered.
16. Dispute Resolution
If you have any issues regarding our Privacy Policy, please contact us. If we cannot resolve the issue, then mediation, or legal options, may be used.