Effective Date: February 12, 2025
This policy explains how you can pay for your orders at Cool City Magnets, how we keep your payment information safe, and other important details about payments, refunds, and promotions.
1. Ways to Pay
We offer a variety of payment options for your convenience:
Credit & Debit Cards:
Visa
Mastercard
American Express
UnionPay
JCB
Digital Wallets & Payment Platforms:
PayPal
Apple Pay
Google Pay
Alipay
WeChat Pay
2. Keeping Your Payments Secure
Your payment security is our top priority. We use industry-standard security measures to protect your information:
Encryption: We use 256-bit SSL encryption to secure all transactions.
3D Secure: We utilize 3D Secure authentication for added card security.
PCI DSS Compliance: We adhere to the Payment Card Industry Data Security Standard (PCI DSS).
Fraud Prevention: We have fraud detection systems in place to monitor transactions.
Secure Payment Gateway: All payments are processed through a secure payment gateway.
Data Protection
All payment transactions are encrypted.
Your card details are never saved by us.
Payments are sent via secure payment processors.
Regular security audits are held.
Your private data is protected.
3. How Payment Works
Placing Your Order:
Prices are calculated in real-time.
You can choose your preferred currency.
Taxes and shipping costs are clearly displayed before you pay.
You’ll have a chance to review your order before completing payment.
Payment Confirmation:
You’ll receive an instant confirmation email after successful payment.
We’ll provide you with an order number.
You’ll receive a payment receipt.
You can track your order status online.
You can always see a record of all your payments and transactions.
4. Currency and Pricing
Our Base Currency: Our prices are primarily based on the Hong Kong Dollar (HKD).
Exchange Rates: We use live exchange rates, and your bank’s conversion rates will apply.
Currency Options: You can view prices in different currencies.
Price Guarantee: [This section was vague in the original. If there’s a specific price guarantee period, it should be stated clearly, e.g., “Prices are guaranteed for 24 hours after order placement.”]
*If you are making an international transaction, prices can be viewed in multiple curriences. Be aware bank fees may be charged.
5. Payment Verification
To prevent fraud and ensure secure transactions, we may perform the following checks:
Address Verification: Confirming your billing address.
Card Security Code (CVV): Requiring the CVV code from your card.
Identity Verification: In some cases, we may need additional identity verification.
Amount Validation: Ensuring the payment amount is correct.
Fraud Screening: Monitoring for suspicious activity.
Authorization
*We authorize payments in real time.
*Your bank will perform a verification.
*We’ll then confirm your payment.
*We follow all the security protocols.
*An authentication will take place.
6. If There’s a Payment Problem
Failed Payments:
If your payment fails, you can try again.
You can choose a different payment method.
We’ll notify you of the error.
You can contact our support team for help.
We’ll hold your order for a period [specify the period, e.g., “24 hours”] while you resolve the issue.
Payment Disputes:
We have a process for investigating payment disputes.
We’ll aim to resolve disputes within [specify timeframe, e.g., “10 business days”].
We may require documentation to support your claim.
We’ll explain our refund procedure if applicable.
We’ll keep you informed throughout the process.
7. Installment Plans
We offer installment options for eligible purchases:
Credit Card Installments:
3-month, 6-month, and 12-month installment plans are available.
A minimum purchase amount may be required [specify the amount if applicable].
Your bank’s terms and conditions will apply.
Payment Plans:
*List the accepted card types.
*Interest rates may apply.
*Processing fees will be added.
*Early payment is an option.
*Review our terms and conditions for more details.
8. Business and Wholesale Payments
Corporate Orders:
We offer invoice payments and bank transfers.
Credit terms may be available upon approval.
Volume pricing is available for large orders.
Business verification may be required.
Wholesale Orders:
A deposit may be required [specify details].
We’ll provide a payment schedule.
You may apply for credit terms.
Specific payment terms will be outlined in your agreement.
Certain documentation may be needed [specify].
9. Refunds
Refund Method: Refunds are typically issued to the original payment method.
Processing Time: The time it takes for a refund to appear in your account depends on the payment method:
Credit Cards: 3-5 business days
PayPal: 1-2 business days
Bank Transfer: 5-7 business days
Digital Wallets: 1-3 business days
Store Credit: Available immediately
Notification: We’ll notify you when your refund has been processed.
Status Updates: We’ll provide updates on the status of your refund.
*Bank handling time will need to be taken into consideration.
10. Gift Cards
Purchasing Gift Cards:
We offer both digital and physical gift cards.
You can choose from various value options.
We’ll explain the activation process.
We offer different delivery methods [specify, e.g., “email for digital cards, mail for physical cards”].
Using Gift Cards:
You can redeem gift cards online.
You can check your gift card balance online.
Gift cards may have an expiration date [specify if applicable].
You can combine gift cards with other payment methods.
Please see our full terms of use for gift cards.
11. Promotions
Discount Codes:
Some codes are for single use, while others can be used multiple times.
Discount codes have expiration dates.
Restrictions may apply [e.g., “cannot be used on sale items”].
Rules regarding combining codes will be specified.
Loyalty Points:
We’ll explain how points are calculated.
We’ll specify the redemption value of points.
We’ll outline the rules for earning points.
Loyalty points may expire [specify if applicable].
We’ll provide guidelines on how to use your points.
12. Payment Support
If you have any questions about payments, please contact us:
Company: 深圳拇指客贸易有限公司 (Shenzhen Thumbgeek Trade Co., Ltd.)
Address: Room 615A, Floor 6, Building C2, Zhonghao Industrial City, Xiangjiaotang Community, Shenzhen, Guangdong 518129, China
深圳市龙岗区坂田街道象角塘社区中浩工业城C2栋六层615A
Email: [email protected]
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT+8)